Service agreement

1. Definitions

• Provider, we, us — LEX RESO LTD, a company registered in England and Wales, Company No. 16682470, registered office: 128 City Road, London, EC1V 2NX, United Kingdom. The provider delivers services under the Business UIQ brand and operates the website busuiq.com.
• Client, you — an individual or company that orders and pays for the services.
• Website — busuiq.com, including the English version at busuiq.com/en/.
• Services — the services listed in section 2 and agreed in an order.
• Order — the scope of services, price and terms agreed with the client and recorded in an invoice or in correspondence.
• Government fees — fees and charges of government authorities, registries and third parties that are not part of the provider's fee.

2. Subject of the agreement

2.1. The provider delivers business formation and support services for non-residents, and the client accepts and pays for them.

2.2. The services may include:

• company formation: US LLC, UK LTD, Hong Kong company;
• registered agent and registered address services;
• obtaining an EIN and ITIN;
• preparing and filing reports, accounting support;
• assistance with opening bank accounts;
• assistance with setting up payment systems;
• trademark registration;
• business websites;
• other services agreed in an order.

2.3. The specific list, scope and price of services are set in the order. Where the order differs from this agreement, the order prevails.

2.4. The provider is not a law firm and does not give legal, tax or financial advice within the meaning of the law of any country. See the Disclaimer for details.

3. Ordering and acceptance

3.1. The client contacts the provider through the form on the website, by email at info@busuiq.com or via Telegram.

3.2. The parties agree the scope of services, price and estimated timing. The provider then issues an invoice.

3.3. Payment of the invoice (in full or in the agreed part) constitutes full and unconditional acceptance of this offer. The agreement is concluded at the moment of payment.

3.4. The provider may decline an order without giving reasons, in particular where the service would breach the law, sanctions or client due diligence requirements. In that case, any money received is refunded in full.

4. Prices and payment

4.1. Current prices are shown on the Prices page. Prices for US and Hong Kong services are in US dollars (USD); prices for services in England are in pounds sterling (GBP).

4.2. The price in the invoice is final for that order. Changes to prices on the website do not affect orders already paid.

4.3. Payment is made by invoice via bank transfer or by bank card. Card payments are processed by a payment provider; we do not receive or store full card details.

4.4. Bank charges and currency conversion costs on the client's side are paid by the client.

4.5. Recurring services (registered agent, address, accounting, reporting) are paid in advance for each period unless the order states otherwise.

5. Government fees

5.1. Government fees are not included in the provider's fee unless the order expressly says so. They are invoiced separately and passed on to the relevant authorities or third parties at cost, without mark-up.

5.2. Government fees are set by the authorities and may change. If a fee changes before it is paid, the provider will inform the client of the new amount.

5.3. Government fees already paid to an authority or third party are non-refundable.

6. Client obligations

The client agrees to:

• provide true, complete and up-to-date information and genuine documents;
• complete identity and source-of-funds checks (KYC/AML) required by the provider, government authorities, registered agents, banks and partners;
• provide documents, answers and signatures needed for the services on time;
• not use the services for unlawful activity, tax evasion, money laundering or sanctions evasion;
• fulfil the company owner's obligations not transferred to the provider under an order, including paying taxes and renewing mandatory registrations;
• pay for services and government fees on time;
• inform the provider of any changes to information relating to the company or the order.

7. Provider obligations

The provider agrees to:

• deliver the services with due care and skill and within the agreed scope;
• keep the client informed of the progress of the order and of anything affecting timing;
• hand over to the client the documents obtained as a result of the services;
• keep client information confidential in line with section 11 and the Privacy policy;
• use the client's documents only to fulfil the order.

The provider may engage third parties (registered agents, partners, subcontractors) to deliver the services and remains responsible to the client for their work within the scope of this agreement.

8. Timing

8.1. Timeframes stated on the website and in correspondence are estimates.

8.2. Many services depend on government authorities (state registries, the IRS, HMRC, Companies House, the Hong Kong Companies Registry), banks, payment systems and other third parties. The provider does not control their timing or decisions and is not responsible for delays on their side.

8.3. Timeframes are extended for any period during which the client has not provided the required documents, information or payment.

9. Liability

9.1. The provider does not guarantee outcomes that depend on decisions of third parties, including opening a bank account, setting up a payment system, registering a trademark or obtaining an ITIN. The provider guarantees careful preparation and submission of documents.

9.2. The provider is not liable for the consequences of information provided by the client that is untrue, incomplete or late.

9.3. The provider is not liable for indirect or consequential loss, loss of profit, data, goodwill or opportunity.

9.4. The provider's total liability under this agreement is limited to the fee paid by the client for the service to which the claim relates, excluding government fees.

9.5. Nothing in this agreement limits liability that cannot be limited under the law of England and Wales, including liability for fraud or for death or personal injury caused by negligence.

9.6. Neither party is liable for failure to perform due to force majeure: natural disasters, war, acts of government, sanctions, infrastructure failures and other events beyond the party's reasonable control.

10. Refunds

The terms and procedure for refunds are set out in the Refund policy, which forms part of this agreement.

11. Confidentiality

11.1. Each party keeps confidential the information received from the other under this agreement and does not disclose it to third parties, except where needed to deliver the services, required by law or agreed by the other party.

11.2. The provider shares client data with government authorities, registered agents, banks and partners only to the extent needed to fulfil the order. Processing of personal data is described in the Privacy policy.

11.3. The confidentiality obligation survives termination of the agreement.

12. Term and termination

12.1. The agreement is in force from payment of the invoice until both parties have fully performed their obligations. For recurring services, the agreement covers the paid periods and renews with payment for each subsequent period.

12.2. The client may terminate the agreement at any time by notifying the provider in writing at info@busuiq.com. Settlement in that case follows the Refund policy.

12.3. The provider may stop providing services by written notice to the client if the client breaches this agreement, fails KYC/AML checks, provides false documents, fails to pay or uses the services for an unlawful purpose.

12.4. When registered agent or address services end, the client appoints a new agent or changes the address. The provider may notify the relevant registry that its appointment has ended where the law requires.

13. Changes to the agreement

The provider may amend this agreement by publishing a new version on the website. The new version applies to orders paid after its publication. For recurring services, it applies from the next paid period.

14. Governing law and disputes

14.1. This agreement is governed by the law of England and Wales.

14.2. The parties will try to resolve disputes through negotiation. Claims should be sent to info@busuiq.com; the provider will respond within 14 days.

14.3. Disputes not resolved by negotiation are subject to the courts of England and Wales. If the client is a consumer, this does not deprive them of the protection of mandatory law of their country of residence.

15. Miscellaneous

15.1. Correspondence by email and messengers counts as written form.

15.2. If any provision of this agreement is held invalid, the remaining provisions stay in force.

15.3. The client may not transfer their rights under this agreement to a third party without the provider's consent.

16. Contact and company details

LEX RESO LTD Company No. 16682470 Registered office: 128 City Road, London, EC1V 2NX, United Kingdom Email: info@busuiq.com